Shipping & Returns
Track your package on the site below and please read our Shipping Policy:
http://www.track-trace.com/ or http://www.usps.com
Our order process has three specific phases – each with its own timetable. The three phases are payment processing, fulfillment, and shipping. An explanation and estimated timetable for each follows:
Your order is reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your payment method has been approved, the order is sent to our warehouse for fulfillment and shipping. Shipping is free of charges if the order have a minimum of $101.
Please note, credit card processing can take up to 3 business days, depending on how quickly we receive approval from your credit card provider. If the payment is denied, we will contact you to receive the details for another form of payment.
If you have paid via wire transfer, the full amount of funds must be received before the order is sent to the warehouse for fulfillment.
If the item(s) in your order are in stock, we will ship them as soon as possible from our manufacturer. If the item(s) in your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse. If part of your order is in stock and part is out of stock, you will receive the “in stock” portion immediately, and the “out of stock” portion when it arrives.
Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins. We currently offer EMS shipping services. The delivery time for this service is between 7-20 business days after order fulfillment is completed.
All our orders are shipped with tracking numbers which are provided at the time of shipment and sent via email to the customer.
Please ensure that you check your spam filter or add an exception to your email rules to firstname.lastname@example.org to send emails to you. We make every effort to ensure that you are informed of your order status.
Saturday & Sunday deliveries are not available.
If your order is held up in Customs, it is our policy to ship out a replacement order, as a courtesy, at our cost. However, as this is done strictly as a courtesy for our customers, and as we have no responsibility or liability for what packages Customs decides to confiscate. So while the reshipment of your order will be done entirely at our cost as a service to you, the shipping charge will not be refunded.
You may cancel your order before it is shipped by sending a cancellation request to our live support team. It is easy, just click on the live support link on our site and talk to a representative or leave an offline message.
Returns or Refunds
Because of the nature of our products we cannot accept returns, but we will offer a store credit which may be used within 6 months of receipt.